FAQ for e-Yield suite -e-Schedule, e-Quote, e-Book and e-Yield- general issues, including:
- General
- Technical
- Costs & Payment
- Service & Support
- Deployment & Implementation
- Integration & Co-existance
Hot FAQs with focus on module specific business concerns and platform functionality:
General
How do I sign up?
Go to Sign-up page, fill in the form, and we will contact you shortly with your login and password and e-mail you an invoice with initial usage and subscription payments. As soon as payment is completed, you will have full access to the system.
Technical
Which browser should I use?
arl-shipping.com solutions require Microsoft Internet Explorer 6 or higher.
Which other equipment do I need?
For hosted platforms on arl-shipping.com nothing else is required. Also, no internal IT staff needs to be involved.
Can we count on that the platform is always available?
e-Yield suite is hosted on servers located with a professional hosting provider, securing power, cooling and high speed internet access at any time.
When is the platform available?
The scheduled up-time is Sunday to Friday full days. Downtime on Saturday may happen unannounced, however, if no maintenance work planned by arl-shipping.com, then platform is available all Saturday also.
Is the platform secure?
The front-end is publicly available. The back-end containing your confidential data is secured by personal authentication and strong encryption. Front-end has access to the back-end by a message layer only, i.e. no direct access which can be mis-used.
What do i do in case of mis-use or suspected mis-use?
You report it to arl-shipping.com support, and if deemed required, to your local authorities.
Costs and Payment
What does it cost?
Check prices on the sign-up forms for individual modules. Notice that some add-ons can be selected/ de-selected.
What are the start-up fees?
Zero, only a pre-payment for subscription and a minimal number of transactions applies, and you can start.
What are the upgrade fees?
Upgrade fees are similar to normal fees, so if you choose to only try an add-on or a new module later, you just postpone paying for it until you are ready.
Which other computer investments do i need?
Zero, e-Yield is a hosted platform. You just need to use your regular office PC's with internet browser and access to the internet. No servers or technical setup is required.
Service & Support
How do I create more users, add new products and services?
Your administrator can create additional users. And your users can add and maintain products, schedules, capacities, prices and more. No need to contact arl-shipping.com suppor t- you are fully self-powered.
Can I get help for using the system?
Online documentation is available, both in the form of getting started documetnation, user guide, a business oriented knowledge base, and context sensitive help available from within the back-office platform.
What if I need additional assistance?
Ask arl-shipping.com support by e-mail. We will get back to you as quickly as possible.
Deployment & Implementation
Do I need to install any software?
No software installation is required.
How do I get started?
You either do all setup yourself, using the online documentation available, including the 'Getting Started' manual, or you ask consulting or education assistance from ARL team.
Any specific considerations when implementing?
Yes, there are things to consider depending on which kind of transport organisation is deployment e-Yield suite. Request a workshop or consulting services for indepth assistance for shipping line with own agent, shipping line with foreign agent, short sea or ro-ro operator, rail or barge inland provider, multi modal operator, NVO/NVOCC, agent for transport provider or LCL transportation company.
Integration & Co-Existance
Does this platform take over all my operations?
No, the e-Yield suite is a commercial platform supporting the commercial export process. You still need your current systems to manage operations and import.
Will e-Yield suite support my operations in future?
This will happen gradually. The first operational modules are a dispatch function to manage pick-up and delivery, and a deployment module to manage concrete transport assets. The deployment module will later be connected to a full network and deployment management suite, optimizing the use of your transport assets.
How do I transfer my e-Yield transactions to my operational and financial systems?
You can extract freight quotes, bookings and payment data to your operational system and your finance package, either as the transactions are committed by the customer, or in a batch upon closing of booking for a departure. Data can be transferred as ebXML/ EDI or CSV/Excel format.