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FAQ, Berthing Planner, Cloud version



See the Hot FAQ section on the arl-space.com portal home page

Signing up

When is the system available after sign-up?

After you sign-up, an invoice will be emailed to you including 3 months subscription fee. Upon receipt of your payment access to the system is provided.

What if I like to add or remove some selectable features after sign-up?

Ask the arl-shipping.com support-team (support@arl-shipping.com) to add/ remove selectable features. The changes will be reflected on your next invoice.

Can I terminate my sign-up?

You can terminate anytime after signing up. When you terminate, your access to the system will be removed and no more transaction fees will apply. Your 3 months advance subscription fee is not refunded.

Costs and Payment

What does it cost?

A fixed monthly subscription fee and a transaction/ volume fee depending on the business volume for the version and features you have selected on the sign-up page.

How about deployment costs?

As the platform is hosted, it is already installed and ready to use.

Do I have to pay for support & maintenance?

Free support by email to a reasonable degree and maintenance is included already.

When are fees due?

Invoices are sent monthly with a due date 10 days after sending.

Monthly subscription fees are invoiced 3 months in advance; transaction fees are invoiced the following month.

Any other costs?

Costs for using arl-space.com collaborative platform is not included.

If you pay your fees late, interest costs and late-payment-admin fees applies. If paid late repeatedly, access to the platform will be terminated temporarily or permantly. If you are unable to pay within 10 days of receiving the invoice, you are welcome to pay an advance lumpsum up front, which will be deducted on invoices, securing that you will avoid interest costs and late-payment-admin fees.

Security & Privacy

Who can access my hosted application?

Only your own logins using proper credentials can access your data. arl-shipping.com support-team can access your data for support purposes only. Only logins from one single domain (selected by you) can access your data. Your coordinator can maintain your own logins yourself, i.e. delete, add users or change password.

How is access to the hosted platform secured?

Access is secured by personal userids (=email) plus a personal password.

How is data transferred to arl-space.com collaborative platform secured?

Data sent from the hosted platform published to arl-space.com is encrypted using ARL's encryption key. Upon arrival to arl-space.com, the data is decrypted, using ARL's encryption key.

Can I make my own back-up of the data?

You can use the excel export feature to make your own back-up. arl-shipping.com support-team is anyhow regularly backing up all data to allow for restore in case of hosting platform failure. Additional you can sign-up for an Escrow agreement with ARL's reputable 3rd party Escrow provider, who will safeguard the software as well as your data securing your business continuancy.



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Just Ask

Innovative business apps for ports and shipping; deploy fast without hassle and without investments, that's arl-shipping.com cloud apps!

Cloud apps subscription fees include server hosting, software licenses, regularly upgraded features.

Subscription includes support by real people who care about your business; even you just pay EUR 100 per month.


Get the cloud Berthing Planner first month EUR 75,- flat fee*
*no additional up front subscription or usage fees applies