FAQ

▶ Hot topics

Can I add photos to the smartphone recordings?

Yes. Embedded photo capability is built-in to the app. Photos are sync-ed to cloud and included in reports, and photo links are included in Excel extracts.

Can I place visual marks on photos?

Yes, drawing on top of photo is available after photo is taken and before it is saved.

Sometimes it's useful to add verbal comments.

You can type verbal comments, or you can use standard Android speech-to-text conversion instead of typing.

Something smarter than typing license plate, shipment IDs available?

App comes with a build-in OCR scanner. App can scan and capture any text.

How do I get the app on my smartphone(s)?

Download from Google Play and click "install".

When can I start?

Once you sign-up and settle first invoice you can start right away. Sign up today, start tomorrow. Seriously!

Who has access to my data?

All your data belongs to you and is not accessed by any other party. Reports and extracts are shared only with stakeholders you select.

How does smartphone connect to the server?

Through a simple internet connection (data packet or wifi).

Can smartphone be setup to only run this business app?

Android devices can be switched to "kiosk mode" so only specific applications can run, and users do not have access to other apps on the smartphone, such as calls, social media and browsers.

▶ Signing up

How many cloud logins does the sign-up support?

As many as you like. You create yourself, or ask support to create for you.

What are the software license fees?

Nil, no license fees. You only pay a monthly subscription fee per site or vessel depending on features enabled, and fees for business transactions.

How many smartphones does the sign-up cover?

Unlimited. You create new smartphone pair codes yourself, or ask support for assistance.

Do I pay for support?

Email support (in English) is included in the monthly fees. Regular upgrade of features is also included.

Any additional software or hosting costs?

No server or software is required. The smartphone app is already bundled with a running hosting service. No additional costs.

Can I request improvements or customizations?

Your ideas for improvements are welcome! We will assess, if the ideas are relevant for other users, and can be implemented in future versions.

For how long do I have to commit?

You settle costs 3 months ahead at all times, and you can cancel anytime. When prepaid payments expire access to the app is removed.

▶ Technical & Integration

How smartphones connect to the cloud?

By cellular data connection (SIM card with data plan 3G+ required) or Wi-Fi.

What if Internet is unavailable?

Continue working on smartphone. As soon as internet again available, all recorded data is sync'ed to cloud with original timestamps.

For how long is data available in the cloud?

All loggings are kept for 3 months. Up to 3 years extended archive is available upon request.

Can I export my data?

You can pull data manually in Excel CSV format or export automatically in HTML, PDF, CSV, XML, and other text formats to email, (S)FTP or Google Drive folders.

Which browsers are supported?

Cloud apps run in all modern desktop, tablet, and mobile browsers including MS Edge, Firefox, Chrome, browsers based on Chrome engine (Opera, Yandex, Vivaldi, Brave, etc), and Safari.

Can I take photos with external camera?

Yes. Use external USB wired camera with USB Camera app to take photos; or take photos with wireless camera like GoPro HERO and download photos to the smartphone connecting to camera Wi-Fi hotspot. In arl app attach photos from smartphone photo gallery.

Technical requirements to Android smartphone or tablet?

A phone or tablet with the following specifications (or better) is fine:

  • Operating system: Android 7.0
  • Google Play app and Google Services installed.
    Please note: modern Huawei devices do not have these and should not be used.
  • Screen resolution and size: 480 x 800, 4″
  • Memory: minimum 1 GB, recommended 2 GB of RAM
  • GPS sensor: required
  • Camera: recommended, with autofocus

Screen brightness should be suitable for work under strong sunlight.

What about battery?

Apps are optimized for low battery use. You can let each new labour-shift carry a new fully charged device (Android smartphones are inexpensive), or provide external battery/ power bank to ensure continuous onsite work.

Which barcode standards are supported?

  • EAN-13, EAN-8, UPC-A, UPC-E, Code-39, Code-93, Code-128, ITF, Codabar
  • QR Code, Data Matrix, PDF-417, AZTEC

Is my Android device sufficient?

Install and run free AIDA64 app that would show true characteristics of your Android device. Pay attention to Android (OS version), Display (screen resolution), System (memory size), and Devices (cameras info) sections. Remeber some noname devices may forge the system information in system Settings > About phone menu.

Subscription always includes support by real people who care about your business, even you subscribe to an in-expensive plan.

Keld, kt@arl-shipping.com

e-mail support during business hours included in subscription fees, implementation is fast and easy!

Rene, rb@arl-shipping.com

WhatsApp and email support during business hours, implementation is fast and easy - no need for onsite consultants.

René, rb@arl-shipping.com

Cloud apps monthly subscription fees include server hosting, software licenses, regularly upgraded features.

Evgeny, ed@arl-shipping.com